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FRAMINGHAM, Mass.--(BUSINESS WIRE) America's information technology (IT) workforce charged with keeping our nation's computer systems up and running, feels it is overworked and underpaid, according to the 1999 Salary Satisfaction Survey, which was released today by Computerworld, Inc., an information services company for the IT Leader community.
Among the most striking statistics in the survey: 60 percent of the 674 IT respondents polled report dissatisfaction with their current salaries. Levels of unhappiness also vary according to job type: only 14 percent of IT professionals working in research and development say their pay is inadequate; while 88 percent of techies in customer support claim they are paid too little.
For the first time, Computerworld conducted this salary satisfaction survey online at its website. The questions covered job satisfaction with salary, bonuses and other benefits.
Said Maryfran Johnson, editor-in-chief of Computerworld: "The results of this survey should be a wake-up call for managers nationwide. IT professionals feel that they are being treated unfairly, and companies should take a closer look at how they are treating their IT talent."
The poll also reported that in addition to higher salaries, there are other factors that can keep tech employees happy. "Most IT pros rated their companies' training reimbursement programs highly," said David Weldon, Computerworld careers editor. "Some even said training, or the opportunity to work with leading-edge technology, is why their stay with their current employers, despite lower-than-average pay."
Following are select results from Computerworld's 1999 Salary Satisfaction Survey. The entire report can be viewed online at www.computerworld.com.
| IT PROFESSIONALS |
| Job Title |
Satisfied |
Dissatisfied |
| CIO/VP of IT |
36% |
57% |
| Director of IT operations |
32% |
64% |
| Director of technical services |
40% |
20% |
| Computer operations manager |
18% |
71% |
| Manager of client/server computing |
32% |
64% |
| Director of network services |
29% |
29% |
| Manager of network support |
40% |
47% |
| Network administrator/analyst |
15% |
77% |
| Database analyst |
7% |
73% |
| Systems analyst |
28% |
56% |
| Systems programmer/Unix admin |
29% |
64% |
| Programmer/developer |
29% |
54% |
| Programmer/analyst |
35% |
43% |
| Computer operator |
0% |
71% |
| Manager of tech support |
31% |
58% |
| Technical specialist |
26% |
61% |
| Help desk operator |
14% |
71% |
| IT CONSULTANTS |
| Job Title |
Satisfied |
Dissatisfied |
| Senior partner |
33% |
33% |
| Junior partner |
0% |
33% |
| Management consultant |
46% |
46% |
| Senior consultant |
52% |
44% |
| Entry-level consultant |
30% |
40% |
| IT PROFESSIONALS AT TECHNOLOGY VENDOR COMPANIES |
| Job Title |
Satisfied |
Dissatisfied |
| VP or director of R&D |
50% |
50% |
| Manager of R&D |
57% |
14% |
| Director of sales/support |
25% |
25% |
| Director of customer support |
50% |
17% |
| Customer support professional |
12% |
88% |
| Tester/quality assurance professional |
50% |
50% |
| Junior-/intermediate-level developer |
30% |
70% |
| Software architect |
22% |
44% |
| Software engineer/developer |
19% |
59% |
News and resources for the IT Leader community are available through Computerworld's Web site at www.computerworld.com. IDG, Computerworld's parent, publishes more than 290 computer newspapers and magazines, and 700 book titles in 75 countries, led by Computerworld, InfoWorld, Macworld, Network World, PC World, Channel World and "...For Dummies" global product lines.